Our Media craft magazine subscribers: FAQs

If you subscribe to one of our print magazines, this page is here to answer commonly asked questions about your subscription.

If you have a question that is not answered in the list below, get in touch with our subscriptions customer service team. Here on Gathered we do not have any access to subscriber details.

Why is my latest issue missing/delayed?

If your expected issue has not arrived you can contact the Subscriptions Customer Service team and we’ll check your address is up to date and organise a replacement copy if available. Please select ‘I am missing an issue’ in the Query Type box. Please also select magazine and advise us the issue number you are missing, so we can handle your request quickly.

Please note that UK replacement copies are not sent until 10 days after the mailing date to ensure your magazine has time to arrive during these exceptional times where we are still experiencing localised postage delays.

When was my last issue posted out?

Love Embroidery – Issue 54 mailed on 31st May. OS copies are airfreighted and estimated average transit times are 21-28 days from this.
Love Patchwork & Quilting – Issue 137 mailed 16/05. UK copies expected to take 7-10 days to arrive in current circumstances. OS copies are airfreighted and estimated average transit times are 21-28 days.
Simply Crochet – Issue 149 mailed on 10/05. UK copies expected to take 7-10 days to arrive in current circumstances. OS copies are airfreighted and estimated average transit times are 21-28 days.
Simply Knitting – Issue 251 mailed 15/05. UK copies expected to take 7-10 days to arrive in current circumstances. OS copies are airfreighted and estimated average transit times are 21-28 days.
Simply Sewing – Issue 121 mailed on 07/05 and is expected to take 7-10 days to arrive in current circumstances. OS copies are airfreighted and estimated average transit times are 21-28 days.
The Knitter – Issue 202 mailed 14/05. UK copies expected to take 7-10 days to arrive in current circumstances. OS copies are airfreighted and estimated average transit times are 21-28 days.
Today’s Quilter – Issue 114 was mailed on 01/05. UK copies expected to take 7-10 days to arrive in current circumstances. Most OS copies are airfreighted and estimated average transit times are 21-28 days. For our US subscribers we ship copies in bulk to mail via USPS, with issues arriving approximately 6-8 weeks later.
The World of Cross Stitching – Issue 347 mailed 13/05. UK copies are expected to take 7-10 days to arrive. Most OS copies are airfreighted and estimated average transit times are 21-28 days. For our US subscribers we ship copies in bulk to mail via USPS, with issues arriving approximately 6-8 weeks later.

How do I change my address?

You can manage your address details and see when your next issue is due to be sent out in the “My Account” area of www.ourmediashop.com (our subscriptions website).

You must create an account to see this information. You can create an account here.

My magazine and/or cover gift has arrived damaged – how do I get a replacement?

If your magazine and/or the cover gift with your subscriber copy has arrived damaged, contact our Subscriptions Customer Service team to organise a replacement copy if available.

How can I subscribe to one of your magazines?

You can find our magazine subscription offers here. Select the offer from your favourite magazine. Benefits to subscribing include:

Great savings on the shop price
Delivery to your door wherever you are
Cover gifts included
Sustainable paperwrap delivery where possible

How do I buy a recent issue of one of your magazines?

We keep stock of the last 6 months of back issues but these are subject to availability and stocks often sell out. Please click here to check which issues are currently available.

When I subscribed, I was supposed to get a welcome gift. Where is it?

If the subscription offer you selected includes an “Added Extra” we will send it to the address of the person paying for the subscription. Our Added Extras are sent separately from the magazine and will arrive within 28 working days of your payment being processed. At the moment Added Extra items are only available for delivery within the UK.

Where can I find my subscription number?

You can find your subscription number on your subscription welcome letter or email and above your address on your delivered magazine. The number is ten digits long and begins with the number ‘4’.

If you do not have this information to hand you can contact our Subscriptions Customer Service team to confirm your subscription number. Please provide your name, address, and magazine subscription to help us identify your account.

How do I renew my subscription?

If you have received a subscription renewal notification via post or email, or just want to extend your current subscription, you can do so easily on www.ourmediashop.com.

There are two ways to renew – you can log in to your account and follow the simple steps, or click the ‘Renew Your Subscription’ link at the top of the page. If following the link at the top of the page, you will need your subscription number to hand.

If you are the recipient of a gift subscription, you can take over the subscription by renewing through either method mentioned above.

Direct debit subscriptions renew automatically. If you have previously cancelled a direct debit subscription and wish to reactivate your subscription you can follow the instructions above.

When is my next Direct Debit payment due to be taken?

If you subscribe via direct debit payment you can find your payment date schedule on your subscription welcome letter or email. You can also log in to your account to see your next payment date and value.

You must create an account to see this information. You can create an account here.

If you have a query regarding a direct debit payment, please contact our Subscriptions Customer Service team.

When does my subscription end?

We will send you a renewal notification via post or email to remind you when your subscription is due to end. If you pay by Direct Debit your subscription will automatically continue to renew until we receive instruction from you to cancel.

You can check your subscription end date and remaining issues in your account. You must create an account to see this information. You can create an account here.

How do I cancel my subscription?

You may cancel your subscription at any time. To do this, please contact our Subscriptions Customer Service team. If you are a direct debit subscriber we recommend instructing your bank to cancel future payments too.

If you do not wish to receive the remaining issues of your subscription contract we can refund you for any un-mailed issues if you notify us when cancelling. You can see how many issues you have remaining by logging into your account. You must create an account to see this information. You can create an a c count here.

I submitted a query on the Contact us form but have not heard back yet

If you are waiting for a reply from the Customer Services team please check the following:

Are you checking the correct email account which you used to submit your query?
Have you checked your Junk folder to see if replies are in there?

We aim to reply to all queries within 72 hours, so please check your email account (including Junk Folder) after 72 hours. We are currently experiencing a much higher level of queries than usual but all queries are logged and are tracked through to reply.

Who do I contact about my subscription?

Please submit queries through www.ourmediashop.com/contactus and not by direct emails. The Gathered editorial teams and magazine editorial teams are unable to access customer information (in order to be compliant with Data Protection regulation). Contacting the Customer Services team on the above link will enable your query to be resolved quicker.

We aim to reply to all queries within 72 hours, so please check your email account (including Junk Folder) after 72 hours. We are experiencing a much higher level of queries than usual but all queries are logged and tracked through to reply.

I’m going on holiday – can I pause my subscription?

If you have a long holiday planned and would like to temporarily suspend your subscription please contact our Subscriptions Customer Service team who will arrange this for you. Please let us know in good time and provide your stop and restart dates.

Can I change my print subscription to a digital subscription?

In most cases you can transfer your print subscription to a digital subscription with ourmediashop.com. To organise a transfer, please contact our Subscriptions Customer Service team and provide your subscription number.

I have a question about my digital subscription

You can get technical support for our digital subscriptions app by visiting https://www.ourmediaapps.co.uk/digital-contact-form/. You can also find answers to common queries here https://www.ourmediashop.com/faqs